Charlotte

Charlotte

Client Services Assistant

About me

I've always known I have a passion for exploring new places and cultures, and working in the travel industry is a dream come true. Ensuring each client has a seamless holiday from the minute they book their trip, to organising all the finer details for the perfect holiday is so rewarding! Creating relationships with clients and agents is a key part of my client services role which I love, but planning concierge tops the list!

Most stand-out client experiences

One experience I won’t forget is an in-resort issue in Singapore that my client had. Unfortunately, there was a delay with our ground handlers-destination Asia transfers to the airport. After talking to the client and apologising that the transfer was not provided, our client was so understanding, and we offered a full refund of the service. I handled this situation very well and received some amazing client feedback:

“Everything ran fairly smoothly in the end after all. You have provided an excellent service from start to end and I would certainly recommend Inspiring Travel to anyone.”

My most memorable travel experience

Everything about my trip to Finland was nothing short of incredible. Meeting the native Sámi people in their homeland was quite fascinating. The husky sledding and seeing the northern lights were undoubtedly the highlights of my trip.

Finland is a bustling outdoor destination renowned for its amazing light phenomena that occur all year round, its expansive arctic environment, and Santa Claus – everything that I love. Overall, it just exudes a most magical vibe.

Service commitment from you

With a can-do attitude, I ensure attention to detail and confirm all added extras to create the most memorable, personalised experiences. I also treat all client’s concierge with the same amount of attention as I would a holiday of my own.

Top tips

  • Step outside of your comfort zone! Experience something new that is out of the ordinary
  • Try and learn some of the local language phrases before you go to your destination
  • Take time each day to truly absorb and experience what the destination is all about

The Inspiring Difference

Personal to you

  • We get to know you personally
  • Tailor-made holidays that are unique to you
  • Enhancing your escape with personal touches

Experts in luxury

  • Expert Travel Specialists with first-hand knowledge
  • Only the best premium travel experiences
  • Handpicked selection of world-class luxury resorts

Always here

  • Speak to us any time with 24-hour support
  • Premium concierge service
  • Personal relationships with our passionate team

Extensive experience

  • Nearly 50 years of bespoke luxury travel
  • Strong Relationships with industry partners
  • Diverse portfolio and exclusive experiences
ATOL Protected ABTA Protected IATA Protected Foreign, Commonwealth and Development Office Trust Pilot
Foreign, Commonwealth and Development Office Trust Pilot

For the latest travel advice from the Foreign, Commonwealth and Development Office check www.gov.uk/travelaware

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