Paula Hayley

Paula Hayley

Group Planning Manager

When I arrived at ITC back in 2002, it was my first job in travel. Before then, I worked in banking for 10 years, before moving to London where I took a job as a celebrity PA for the next five years. After moving home again to get married, my next job in the travel seemed a natural choice. Having already spent some time living in Brazil previously, I wanted to see more of the world.

ITC is all about the people. Everyone here is so passionate about travelling, whether working in the finance team or sales team. For me, it’s about the memories you can create, from the larger special occasions to the small weekends away. Exploring places you can only sometimes dream of with the people you love – these memories last a lifetime and are the reason I’m so passionate about travel.

One of my recent travel experiences was touring around Scotland’s North Coast 500 route in a super luxury motorhome. The constantly changing scenery was stunning, and moving day-to-day to the next wonderful location was amazing – some of the beaches even rivalled those in the Caribbean for beauty!

The destinations I’m most passionate about are Africa and the Caribbean. I spent my honeymoon on safari and would love to take my children to experience it. My family and I are also avid skiers so I think those mountains will be calling me too! My bucket list is very long – I’d also love to sail the Greek islands one day and hope to swim in both the Maldives and Seychelles.

The Inspiring Difference

Personal to you

  • We get to know you personally
  • Tailor-made holidays that are unique to you
  • Enhancing your escape with personal touches

Experts in luxury

  • Expert Travel Specialists with first-hand knowledge
  • Only the best premium travel experiences
  • Handpicked selection of world-class luxury resorts

Always here

  • Speak to us any time with 24-hour support
  • Premium concierge service
  • Personal relationships with our passionate team

Extensive experience

  • Nearly 50 years of bespoke luxury travel
  • Strong Relationships with industry partners
  • Diverse portfolio and exclusive experiences
ATOL Protected ABTA Protected IATA Protected Foreign, Commonwealth and Development Office Trust Pilot
Foreign, Commonwealth and Development Office Trust Pilot

For the latest travel advice from the Foreign, Commonwealth and Development Office check

Stay in Touch

Subscribe to our inspiring newsletter to hear about exciting offers, trending destinations and unparalleled experiences

By clicking ‘accept’, you consent to our use of cookies to improve our website experience. See our privacy policy for full information.