Client Services Executive

Reports to: Client Services Team Leader
Job Family: Client Services
Location: Chester
Hours of Work: Monday to Friday and 1 in 4 Saturdays                                                             

Job Purpose

You'll be responsible for providing sales, operational, administrative and service support to Sales Consultants and Clients & Agent Partners, playing an integral part in the overall performance and achievement of the Inspiring Travel brand targets. You'll need to be proactive and solution focused, casting a critical eye over clients’ holiday itineraries ensuring all the finer details are exact. As part of your role, you'll be responsible for maximising earning potential on every booking and identifying ways to up-sell.

Key Job Responsibilities

• Deliver exceptional customer care through genuine relationship management and your desire to exceed clients’ expectations
• Produce and distribute Confirmation Invoices including amendments and cancellations
• Be a second point of contact for the client on bookings processed by you and encourage clients to call directly for any queries, questions, payments etc to ensure the Sales Consultant can manage incoming calls
• Liaise with clients when requested to make amendments to bookings, providing clients with a revised price if necessary and processing amendments once agreed with client
• Manage and process changes towards the client's holidays including schedule changes and errata notifications. Identifying and advising clients of the best options for them, updating the booking once the change has been agreed or amending/cancelling if necessary

How to apply

If you possess the experience, attitude and passion to make a real difference to our business, then please complete and submit the application form, your CV, current remuneration package and a short summary of why you would like to work for the UK's leading luxury specialist to: Kay.Shorter@itc-uk.com 

Download the application form here.

Download full job description here.