Reports to: Client Services Team Leader
Job Family: Client Services
Location: Chester
Hours of Work: Monday to Friday and 1 in 4 Saturdays
Job Purpose
You'll be responsible for providing sales, operational, administrative and service support to Sales Consultants and Clients & Agent Partners, playing an integral part in the overall performance and achievement of the Inspiring Travel brand targets. You'll need to be proactive and solution focused, casting a critical eye over clients’ holiday itineraries ensuring all the finer details are exact. As part of your role, you'll be responsible for maximising earning potential on every booking and identifying ways to up-sell.
Key Job Responsibilities
- Deliver exceptional customer care through genuine relationship management and your desire to exceed clients’ expectations
- Produce and distribute Confirmation Invoices including amendments and cancellations
- Be a second point of contact for the client on bookings processed by you and encourage clients to call directly for any queries, questions, payments etc to ensure the Sales Consultant can manage incoming calls
- Liaise with clients when requested to make amendments to bookings, providing clients with a revised price if necessary and processing amendments once agreed with client
- Manage and process changes towards the client's holidays including schedule changes and errata notifications. Identifying and advising clients of the best options for them, updating the booking once the change has been agreed or amending/cancelling if necessary
How to apply
If you possess the experience, attitude and passion to make a real difference to our business, then please complete and submit the application form, your CV, current remuneration package and a short summary of why you would like to work for the UK's leading luxury specialist to: Kay.Shorter@itc-uk.com
Our World, Your Way
Trust &
Heritage
One of the most trusted names in luxury travel
Over 40 years’ experience in worldwide holidays
Fully bonded and protected
True
Travel Experts
We use our first-hand expertise to create a bespoke holiday
We’ve spent years establishing industry-leading contacts
Insider knowledge: our team travel to all our destinations
For Us,
It's Personal
We get to know you personally, so your trip is perfect for you
You’ll be looked after by your own personal Travel Specialist
From meet & greets to private transfers – we’ll make it happen
On hand when
you need us
24/7 assistance throughout your holiday
Our travel experts take care of you every step of the way
Our dedicated concierge team will take care of all the details