Step beyond the ordinary and into a world of immersive adventure, where refined comfort meets front-row access to Universal’s most exciting new chapter.
Why you'll love it here
- Enter Universal Epic Universe early with valid tickets and direct hotel access to the park
- Relax in Mediterranean-inspired spaces with sun-washed tones and calming, open-plan design
- Stay in style with Club Level rooms, Family Suites or themed 'Train Your Dragon' accommodations
- Unwind by the lagoon pool, energise in the gym or let children explore the games room
Best For
- Family,
Stephanie
Travel Specialist
Your holiday always includes
- Premium lounge passes at UK airports
- VIP meet & greet service at departure
- Private transfers to and from your hotel
- Personal concierge service throughout
- 24/7 assistance when travelling
- The first-hand knowledge of our team
Full accommodation information
Hotel information
Universal Orlando’s newest luxury hotel, Universal Helios Grand Hotel places you just moments from the action—offering the only hotel entrance directly into the park. If you’re looking for a premium experience with seamless access and exclusive benefits for you and your family, this is where your adventure begins.
With valid park admission, you’ll enjoy early entry to Epic Universe—one hour before general opening—so you can make the most of every moment. Back at the hotel, the atmosphere blends resort-style energy with relaxed sophistication. Inspired by Mediterranean design, interiors feature sun-washed tones, arched details and tranquil open spaces that offer a calm contrast to the excitement of the parks.
Whether you’re travelling as a couple or with family, you’ll find an exceptional room to suit your style. Choose from spacious Standard Rooms, upgrade to Club Level for enhanced privacy and comfort—including a private lounge with continental breakfast, evening hors d’oeuvres and dedicated concierge—or opt for a Family Suite with separate sleeping areas. For a stay that’s especially memorable, the Train Your Dragon Kids Suite adds a playful, themed twist younger travellers will love.
When you’re ready to unwind, you can cool off in the lagoon-style pool, explore the kids’ games room, or stay active in the fitness centre. The setting is vibrant yet balanced—perfect if you’re seeking a family-friendly hotel with considered comforts and first-class access.
With privileged entry to Orlando’s most exciting new attraction and the quality and service you expect from Loews, this is a stay designed for those who don’t want to miss a thing.
Room Options
Standard Room
Set in calming tones of blue and lavender, these thoughtfully designed rooms evoke the serenity of a Mediterranean garden. Choose from a king-size bed or two queen beds, with space for up to five. A well-planned bathroom with separate compartments adds ease to your stay, while floor-to-ceiling windows fill the room with natural light.
Deluxe Room
With extra space to unwind, this 415 sq ft room includes two queen beds and a cosy sleeper sofa—ideal for families. Soft, garden-inspired tones and floor-to-ceiling windows create a bright, tranquil setting. A practical, two-compartment bathroom adds convenience, while a rollaway bed allows for up to five to stay in comfort.
Club Standard Room
Elegantly appointed in soft, serene tones, this 325 sq ft room features two queen beds and a well-designed bathroom with separate compartments. You’ll also enjoy access to the exclusive Club Lounge, where continental breakfast, evening hors d’oeuvres and dedicated concierge service elevate every moment of your stay. Accommodates up to five with a rollaway bed.
Club Deluxe Room
This spacious 415 sq ft room pairs two queen beds with a cosy sleeper sofa—ideal for families of up to five with a rollaway bed. Floor-to-ceiling windows brighten the space, while soft hues reflect the hotel’s tranquil, Mediterranean feel. Enjoy elevated comforts with Club Lounge access, including continental breakfast, evening hors d’oeuvres and personalised concierge service.
How to Train Your Dragon Kids’ Suite
Perfect for families, this 545 sq ft suite includes a king bed for you and a separate kids’ room with twin beds themed around How to Train Your Dragon. A cosy sleeper sofa and a two-compartment, four-fixture bathroom add space and practicality, while playful design details create a stay your little ones won’t forget.
King Suite
Ideal if you’re seeking added privacy, this 495 sq ft suite features a separate bedroom with a king bed and a relaxed living area with a sleeper sofa and microwave. The two-compartment, four-fixture bathroom ensures space and ease for families of up to four with a rollaway bed.
Celestial Suite
Tucked away in a quiet corner of the hotel, the 740 sq ft Celestial Suite offers the perfect blend of space and comfort. A private bedroom with a king bed opens onto a separate living area, complete with a sectional sleeper sofa, dining table, microwave and fridge. Designed for relaxing after a day at the parks, this suite sleeps up to four with a rollaway bed.
Hospitality Suite
Spanning 1,200 sq ft, the Hospitality Suite is designed for those who enjoy entertaining. A private bedroom with a king bed is complemented by a spacious common area featuring a sectional sleeper sofa, kitchen with bar seating, and a two-compartment, four-fixture bathroom. Perfect for hosting or relaxing, this suite accommodates up to four with a rollaway bed.
Presidential Suite
The epitome of luxury, this 1,500 sq ft Presidential Suite offers a private bedroom with a king bed and a spacious living area with a sectional sleeper sofa. Enjoy the convenience of a full kitchen with bar seating, a private fitness area, and a two-compartment, four-fixture bathroom. Perfect for those seeking ultimate comfort and privacy.Facilities/Amenities
- Gym/fitness centre
Restaurants & Bars
Lotus Lagoon
Adjacent to the pool, Lotus Lagoon offers a casual open-air dining experience. Relax with a frozen cocktail or cold beer while enjoying a menu featuring burgers, salads, and sandwiches, all served poolside.
Aurora Market
Aurora Market is a contemporary grab-and-go spot featuring a coffee bar and a variety of quick bites. From freshly roasted coffees to paninis, wraps, salads, and gelato, it's the ideal choice for guests eager to start their day.
Flora Taverna
This full-service restaurant offers Mediterranean comfort foods with an open kitchen, live cooking stations, and al fresco seating overlooking Celestial Park. Enjoy a full breakfast buffet, pizza oven, and gyro station in a light and airy atmosphere, all accompanied by the amazing views of Universal Epic Views from inside and out.
- Breakfast
- Lunch
- Dinner
Bar Helios
Perched atop the hotel, Bar Helios provides a stylish rooftop setting with panoramic views of Universal Epic Universe. Savour Mediterranean-inspired tapas, sliders, and gyros, complemented by a selection of spritzes, bellinis, martinis, and negronis.
Activities & Entertainment
Theme Park Perks
Step straight into Universal Epic Universe via your hotel’s private entrance. With valid park admission, you’ll gain one-hour early entry ahead of the crowds—perfect for experiencing headline rides first. Skip the queues and savour every moment, from pulse-racing coasters to immersive lands, then return effortlessly to your room for a midday break.
Leisure & Recreation
You can cool off in the lagoon-style pool, complete with shaded cabanas and poolside service. Little ones will love the dedicated games room, packed with interactive challenges and video consoles. Stay energised in the fully equipped fitness centre, open round-the-clock, or join a twice-daily family yoga session on the terrace. In the evenings, gather for themed movie nights under the stars or take part in hotel-hosted trivia and scavenger hunts—there’s always something to spark your family’s sense of adventure.
Want to know more?
Call our Travel Specialists for a chat with our Usa experts. They'll share their first-hand insights so you can find your perfect holiday.
Monday - Friday: 9am - 7:30pm
Saturday: 9am - 5pm
Sunday: 10am - 4pm
Stephanie
Travel Specialist
Would you like to speak to a Orlando expert?
Contact our Travel Specialists for a bespoke quote or some first-hand knowledge.
Monday - Friday: 9am - 7:30pm
Saturday: 9am - 5pm
Sunday: 10am - 4pm
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Personal & tailored
- Every holiday created to be entirely bespoke
- Exclusive experiences arranged on your behalf
- Personal contact to tailor every aspect of your holiday
Exceptional service
- 24/7 support while you're travelling
- Every detail handled by our concierge team
- Lounge passes, airport meet & greet and private transfers included
First-hand expertise
- The experts in tailor-made travel for 50 years
- Team of well-travelled specialists offering first-hand knowledge
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