Why you'll love it here...
- Make beautiful memories on The Ambassador Experience at Grand Velas’s all-inclusive offer just for families.
- Dine at family-friendly restaurants in the hotel, from comforting Italian to laid back all-day dining options.
- Kids will go crazy for excursions, swim with dolphins, snorkel tours and guided kayaking.
- Stay on the exotic Yucatan peninsula beside the gorgeous white sandy beach for relaxing made easy.
Unearth the exotic charm of Mexico’s Yucatan Peninsula with a stay at this exquisite, luxury hotel on the Riviera Maya surrounded by lush Mayan forest and azure Caribbean seas.
Where white Caribbean sands meet the lush Mayan jungle, you’ll discover an enchanting stay that takes you beyond all-inclusive for a phenomenal Mexican holiday on the Riviera Maya.
Spread across three dedicated spaces, this luxury resort caters to those in search of romantic getaways, family-friendly holidays, and relaxing spa break alike.
The Grand Class Experience oozes a richly romantic appeal from private plunge pools topped with Caribbean sunset views to soaking in a Jacuzzi tub in relaxing facilities. Indulgence is the essence of this adult-only space.
Offering family-friendly fun by the beach, The Ambassador Experience ensures there’s space for the whole family. With clubs for kids and teens as well as an infinity pool with brilliant ocean views, there’s no shortage of entertainment in one of Mexico’s best locations on the Yucatan Peninsula.
If reaching the ultimate zen is a priority for your break, a stay at The Zen Grand Experience tucked 1km away within the surroundings of the lush Mayan jungle is ideal. Rekindle connections with nature by the koi pond or indulge in some self-care with one of the tranquil spa treatments to rebalance your zen.
Boasting exceptional ocean views set beside plenty of green space, the hotel’s 24-hour concierge service can help you arrange any requests you might have to make your stay more comfortable. That includes arranging activities through to booking a restaurant reservation. Daily dining is a culinary journey as you experience flavours and aromas from across the globe, incorporating only the freshest ingredients for the perfect addition to your holiday.
- Accessible Accommodation
- Gym / Fitness Centre
- Inter connecting rooms
- Spa / Wellness
- Toddlers (0-3)
- Kids (4-12)
- Teens (13+)
1/12 - Resort, Grand Velas Riviera Maya, Mexico
2/12 - Zen Pool, Grand Velas Riviera Maya, Mexico
3/12 - Resort, Grand Velas Riviera Maya, Mexico
4/12 - Lobby, Grand Velas Riviera Maya, Mexico
5/12 - One Bed Suite, Grand Velas Riviera Maya, Mexico
6/12 - Kids Club, Grand Velas Riviera Maya, Mexico
7/12 - Lobby, Grand Velas Riviera Maya, Mexico
8/12 - Zen Pool, Grand Velas Riviera Maya, Mexico
9/12 - Lobby, Grand Velas Riviera Maya, Mexico
10/12 - Spa, Grand Velas Riviera Maya, Mexico
11/12 - Spa, Grand Velas Riviera Maya, Mexico
12/12 - Beach, Grand Velas Riviera Maya, Mexico
There are 539 rooms across three dedicated areas throughout this luxury all-inclusive hotel. Choose between exceptional beach-front and ocean view stays at either the adult-only Grand Class Experience or the family-friendly Ambassador Experience, or escape to the sanctuary of the lush Mayan Jungle with the Zen Grand Experience. All accommodation offers an exclusive stay with beautifully designed, spacious rooms equipped with the latest technology and in-room amenities from L'Occitane.
Zen Grand Suite Nature View
Sleeps: 3 Adults
Zen Grand Pool Suite Nature View
Sleeps: 3 Adults , 2 Children
Zen Grand Two Bedroom Family Suite Nature View
Sleeps: 2 Adults , 3 Children
Ambassador Suite, Ocean View
Sleeps: 3 Adults
Ambassador Pool Suite, Ocean Front View
Sleeps: 3 Adults
Ambassador Two Bedroom Family Suite Ocean View
Sleeps: 6 Adults
Grand Class Suite, Ocean Front View
Sleeps: 3 Adults
Be carried back in time to the height of 1940’s Parisian elegance at this opulent French restaurant. Serving French cuisine surrounded by romantic settings dressed in red and black and embellished with Swarovski crystals, live music sets the tone.
Inspired by the eccentricities of Frida Kahlo’s colourful life, Frida serves up delicious modern Mexican cuisine. Head out to the terrace to overlook the Caribbean sunset while enjoying hand-crafted cocktails, all set against a background of live music.
Casual dining has never looked so good than it does at Azul with views overlooking white sand beach and the Caribbean. Offering food to fuel you all day, the menu offers a range of pizzas, burgers, tacos and grilled dishes as well as a buffet breakfast.
All-day French-inspired dining offering extraordinary oceanfront views in a relaxing adult-only setting. Perfect anytime of the day, start your morning with a slow breakfast or enjoy the last light with the extensive wine list and hand-crafted cocktails.
Offering natural and healthy dishes curated from locally sourced ingredients throughout the day, Chaká offers an oasis of zen set among the mangroves of the Mayan jungle for a truly rejuvenating dining experience.
Embodying the flavours and aromas of Asia, Sen Lin is a supreme dining destination in the Zen Grand Ambience. Surrounded by lush green forest, unwind as you soak up the sounds of traditional music throughout your dining discovery.
Cocina de Autor
Where creativity meets excellence, Cocina de Autor plays with flavour to reinterpret the classics, delivering noteworthy modern Mexican and Caribbean dishes. Ideal for relaxed dining that's also inspired by the locals’ zest for life.
Head to the skies for sunset cocktails at this elegant rooftop lounge.
Sen Lin Bar
Enjoy the relaxing ambience of this cocktail bar with live music performances.
Set the scene for nightlife in Playa del Carmen at this vibrant bar.
Where luxury meets sophistication, live piano performances served with premium quality drinks.
An upmarket sports bar with the latest tech for all your sports-viewing needs.
Tuck into modern Mediterranean dishes that are linked to the land and the sea. Lucca offers the comfort of homemade pasta and hearty meat meals, alongside the freshness of light seafood dishes.
Activities and Entertainment
Discover the wonders of the Yucatan Peninsula and surrounding Mayan jungle with the vast choice of activities available on-site and nearby. Awaken your senses with an engaging encounter as you swim with dolphins, uncover life below the surface with snorkelling and scuba diving excursions or enjoy a romantic night of stargazing.
If relaxation is key, unwind with a spa escape and yoga classes, or come home with a new skill from a photography safari. Kids will love exploring the region by bike, and an afternoon of mini-golf will keep the whole family occupied.
Our World, Your Way
One of the most trusted names in luxury travel
Over 40 years’ experience in worldwide holidays
Fully bonded and protected
We use our first-hand expertise to create a bespoke holiday
We’ve spent years establishing industry-leading contacts
Insider knowledge: our team travel to all our destinations
We get to know you personally, so your trip is perfect for you
You’ll be looked after by your own personal Travel Specialist
From meet & greets to private transfers – we’ll make it happen
On hand when
you need us
24/7 assistance throughout your holiday
Our travel experts take care of you every step of the way
Our dedicated concierge team will take care of all the details