Operations Assistant - Regent

Location: Bristol
Hours of Work: Monday to Friday 09:00 – 17:30

Job Purpose

You'll be responsible for providing sales, operational, administrative, and service support to Sales Consultants and Clients & Agent Partners, playing an integral part in the overall performance and achievement of the Regent Holidays brand targets. You'll need to be proactive, and solution focused, casting a critical eye over clients’ holiday itineraries ensuring all the finer details are exact.

Key Job Responsibilities

• Deliver exceptional customer care with a desire to exceed clients’ expectations.
• Following a quality control procedure, you will produce and distribute confirmation and travel documentation including amendments and cancellations.
• Be a second point of contact for the client on bookings processed by you and answer any queries, questions, payments etc to ensure the Sales Consultant can manage incoming calls.
• Assist sales team with client communications following schedule changes and errata notifications.

How to apply

If you possess the experience, attitude and passion to make a real difference to our business, then please complete and submit the application form, your CV, current remuneration package and a short summary of why you would like to work for the UK's leading luxury specialist to: Kay.Shorter@itc-uk.com

Download the application form here.